At Pharmaceutical Grade Peptides, customer satisfaction is important to us. Due to the nature of our products, we maintain a strict Refund & Returns Policy to ensure product integrity, safety, and compliance.
1. No Returns Policy
Because our products are sensitive research materials, we do not accept returns of opened, used, or handled items for safety and quality control reasons.
Once an order has been shipped and delivered, all sales are generally considered final.
2. Damaged or Incorrect Orders
If you receive:
- A damaged product
- Incorrect item(s)
- Missing product(s)
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the package and products
- Description of the issue
After review, we may offer:
- Replacement product
- Store credit
- Partial or full refund (if approved)
3. Lost Packages
If your package is lost during transit, please contact us immediately. We will work with the shipping carrier to investigate the issue.
Replacement or refund decisions for lost shipments will be handled on a case-by-case basis depending on shipping confirmation, tracking status, and carrier investigation results.
4. Order Cancellation
Orders may only be canceled before they are processed or shipped.
Once an order has been dispatched, it cannot be canceled.
To request cancellation, contact our support team as soon as possible after placing your order.
5. Refund Eligibility
Refunds may only be approved under the following conditions:
- Product was not delivered
- Wrong product was sent
- Product arrived severely damaged
- Duplicate payment was made
Refund requests are reviewed individually, and approval is at the sole discretion of Pharmaceutical Grade Peptides.
6. Non-Refundable Situations
We do not provide refunds for:
- Customer ordering mistakes
- Incorrect shipping information provided by the customer
- Delays caused by customs or shipping carriers
- Products seized by customs authorities
- Change of mind after shipment
- Improper storage or handling after delivery
7. Refund Processing Time
Approved refunds may take 5–10 business days to process depending on the payment method used.
Cryptocurrency refunds, if approved, may be processed to the original wallet address or another verified wallet provided by the customer.
8. Research Use Disclaimer
All products sold on this website are intended strictly for laboratory and research purposes only. Customers are responsible for understanding and complying with their local laws and regulations before purchasing.
9. Contact Us
For refund or return inquiries, please contact us through the official website: